Terms & Conditions

 

Terms & Conditions for Custom Packaging

By placing an order, Buyer accepts the following terms. Any conflicting terms from Buyer’s PO shall not apply unless agreed in writing by Seller.

  1. Quotation & Order Confirmation All quotations are valid for 14 days, subject to raw material price fluctuation and exchange rate change. Order is only confirmed after deposit received and pre-production sample approved by Buyer.
  2. Artwork & Proof Buyer shall supply final print-ready artwork (AI/PDF, CMYK, 3mm bleed) on time. Any revision after sample approval will incur extra cost and lead time extension. Seller is not liable for text, logo, size error from Buyer’s final artwork.
  3. Sample Pre-production sample is for visual & structural confirmation only. Minor color deviation between sample and mass production within industry tolerance is acceptable.
  4. Tolerance Size tolerance: ±0.5mm for paper boxes / ±0.3mm for plastic & tin packaging. Color tolerance: ΔE ≤5 under standard light source. Quantity tolerance ±5%.
  5. Lead Time Lead time starts counting from artwork confirmation and deposit receipt. Delay caused by Buyer’s late approval, file revision, payment delay or force majeure shall not be Seller’s responsibility.
  6. Payment Normally 30% deposit before production, balance before shipment.
  7. Packing & Marking Standard export carton packing. Buyer shall provide shipping mark instruction before mass production. Extra special packing (pallet, shrink wrap, inner poly bag) is charged separately.
  8. Quality Inspection & Claim Buyer shall inspect goods within 7 working days after receipt. Claim must be supported by clear photos/videos and raised within this window. No claim for minor defects within tolerance.
  9. Intellectual Property Buyer warrants all artwork, logo, trademark provided by Buyer is legally authorized. Buyer shall indemnify Seller against any IP infringement dispute.
  10. Cancellation & Return Once production starts, order cannot be cancelled. Custom packaging is non-returnable unless Seller’s confirmed major quality fault. Restock fee may apply for agreed return.
  11. Force Majeure Seller shall not be liable for failure caused by flood, fire, pandemic, government regulation, port shutdown, raw material shortage and other events beyond reasonable control.
  12. Governing Law Governed by the laws of People’s Republic of China. Disputes shall be settled by negotiation first; if failed, submit to arbitration in Shenzhen.