Shipping & Return

Purchases of custom packaging ship as soon as your packaging is produced and ready. You’ll receive emails about the status of your order, but you can also check the status of your order by contacting us or checking via our order portal. Orders are sent through various carriers as agreed and can only be shipped to the destination address confirmed at the time of order.

When your order will ship
In most cases, production and shipment will start after artwork confirmation and deposit receipt. We’ll send you an email when your packaging ships along with a confirmation email that has your delivery service information and tracking number.
If part of your packaging order isn’t ready for immediate shipment, your order will not ship until all items are completed. You will see “Processing” while production is ongoing. When your order ships, the status will change to “Completed”, and you’ll receive a shipment notice with a tracking number.

Production tolerances & revisions
Pre-production samples are for visual and structural confirmation only. Minor variations within the industry tolerance are acceptable, including size tolerance ±0.5mm for paper boxes / ±0.3mm for plastic & tin packaging, colour tolerance ΔE ≤5 under standard light source, and quantity tolerance ±5%. Any revision after sample approval will incur extra cost and lead time extension. We are not liable for text, logo, or size errors from your final artwork.

Payment terms
A 30% deposit is required before production starts, and the remaining balance is due before shipment.

Shipping methods and carriers that we use
Available shipping methods and carriers will be confirmed upon quotation. Standard export carton packing is included by default. Extra special packing such as pallets, shrink wrap, or inner poly bags is charged separately.

International shipping
All packaging orders must have consistent shipping and billing country information as agreed. Additional duties, taxes and local clearance fees are the responsibility of the buyer.

How to check the status of your packaging order
We’ll send you email updates on the order status right after the order is confirmed and once it’s been shipped.
If you placed your order without an account, you’ll need your order number and the email address you used when placing your order.
Your order number will be shown on our order confirmation document after confirmation. It’s also included in all order emails sent to you.

Quality inspection & claims
You shall inspect goods within 7 working days after receipt. Any claim must be supported by clear photos or videos and raised within this window. No claim will be accepted for minor defects falling within agreed tolerances.

Intellectual Property
You warrant all artwork, logos and trademarks you provide are legally authorized. You shall indemnify us against any IP infringement disputes arising from your files.

Cancellation & Force Majeure
Once production starts, the order cannot be cancelled. Custom packaging is non-returnable unless we confirm a major quality fault. We shall not be liable for delays or failures caused by events beyond our reasonable control.